Privacy Policy

We collect information you choose to provide directly to us. That may include your name, phone number, email address, street address, ZIP code, city, selected plan, add-on interest, route notes, detergent or garment-care preferences, and any other details you include in a signup form, support request, or direct communication.

When you start a paid subscription through Stripe Checkout, billing and payment details are collected and processed by Stripe. We may receive limited transaction and subscription information from that process, such as the plan selected, the subscription status, the Stripe session or subscription identifiers, and related billing metadata needed to support your account.

We also collect technical and usage information that is commonly generated when you use a website, such as IP address, browser type, device information, referring pages, page interactions, approximate location signals, and cookie or similar identifier data. Our site currently uses Google Tag Manager and may use other analytics, hosting, security, and performance tooling to help us understand website activity and keep the service functioning.

We use information to operate the subscription service, confirm route availability, process recurring billing, provide customer support, communicate about pickups and returns, administer promotions, and maintain records related to subscriptions, account changes, disputes, and legal obligations.

We also use information to monitor site performance, improve the customer experience, prevent misuse, investigate fraud or abuse, protect the website and our operations, and comply with applicable law.

We do not currently sell personal information for money. We do, however, share information with service providers and other recipients when needed to operate the website, process subscriptions, send communications, maintain infrastructure, protect the business, or comply with law.

Depending on the tool or legal framework involved, some privacy laws may treat analytics, advertising, or measurement-related disclosures differently from a cash sale. We therefore describe our data-sharing practices by function, not just by label.

Recurring subscription checkout on this site is initiated through Stripe Checkout. Stripe processes payment credentials, recurring billing authorizations, and related transaction information on its own systems. We do not represent that we store full payment-card numbers, card security codes, or other full payment credentials on our own website servers.

We may retain the limited Stripe-related information that is reasonably necessary to identify a subscription, support billing questions, reconcile payments, handle refunds or disputes when applicable, and maintain business records.

Like many websites, we and our vendors may use cookies, pixels, tags, local storage, server logs, and similar technologies to keep the site working, understand usage, improve performance, and support measurement or marketing activity.

You can often control cookies through your browser settings. Blocking some technologies may affect how parts of the site function, including signups, checkout flows, embedded tools, or analytics-based preference handling.

We keep personal information for as long as reasonably necessary to provide service, manage subscriptions, support customer accounts, document route or billing history, resolve disputes, enforce agreements, comply with tax and accounting duties, and satisfy legal obligations.

Retention periods may vary depending on the type of information, whether the account remains active, whether a dispute or legal hold exists, and whether the information is needed for security, fraud prevention, or recordkeeping.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. That said, no online platform or transmission method can be guaranteed to be completely secure, and we cannot promise absolute security.

Please avoid sending highly sensitive information that we do not need to operate the service. For example, do not place full payment-card numbers, government-issued identifiers, or unnecessary medical information into open text fields or email messages.

You can contact us to update inaccurate information, ask questions about your account, request deletion or correction where appropriate, or opt out of non-essential promotional communications. We may need to verify your identity before acting on certain requests.

Depending on where you live and which laws apply, you may have additional privacy rights. We will review and respond to rights requests in accordance with applicable law and the practical needs of account verification, fraud prevention, legal compliance, and recordkeeping.

Our service is intended for adults arranging laundry service for a household. We do not knowingly collect personal information directly from children under 13 through the public website.

If you believe a child has provided personal information to us without appropriate consent, contact us and we will take reasonable steps to review and delete the information when appropriate.

The site may link to or integrate with third-party services such as Stripe, social media platforms, maps, or other tools. Those third parties maintain their own privacy practices and terms, and we are not responsible for how they handle information on their own services.

When you leave our site or interact with a third-party product embedded or linked from our site, that third party's terms, policies, and settings may apply.

We may update this Privacy Policy from time to time. The updated version becomes effective when posted on this page unless a later effective date is stated.

Your continued use of the website or subscription service after an updated policy becomes effective indicates acceptance of the revised policy to the extent permitted by law.

If you have privacy questions, account requests, or data-rights inquiries, contact Cleanse at info@cleanselaundry.com or call (801) 738-2323. You can also use the contact form on the website.